Frequently Asked Questions

Everything you need to know about shopping with Fenix Store.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our specific garment measurements, as sizing can vary between different cuts and styles.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number and zip code.

What payment methods do you accept?

Fenix Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options via Klarna or Afterpay.

How can I track my package after it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your materials sustainably sourced?

At Fenix Store, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across 70% of our current collection, with a goal to reach 100% by 2026.